Implementation Project Manager
Job Description

Title: Implementation Project Manager
Department: Bill Management
Reporting To: Services Support VP
Location: San Diego
Travel: 0-5%
Compensation: $12 - $17/hour

Key Job Responsibilities:

	Creates, updates, follows the Implementation Plan. This involves weekly client contact, via telephone and e-mail..
	Records each telephone conversation in the client notebook by making detailed notes of the items discussed.
	Follows up with the client on outstanding issues, i.e. forwarding a network diagram to ProfitLine.
	Providing status updates on each client to Yvonne Blankenship.
	Creates the new BillManagement client notebook and folder.
	Keeps updated notes in the client notebook regarding client contact.
	Prints and files e-mail received from the client throughout the week.
	Forwards contact copies to Helen Pinegar, Melinda Queen and Maggie Bedford.
	Data Entry follow up — status on completing the Master Account Listing and status on changes to the Master Account Listing.
	Forwards pertinent e-mail that was sent directly to Jennifer Herlitzka rather than clientname@profitline.com

Job Description:
Supervises positions of: Implementation Project Process

Job Summary:
This person will be responsible to create and follow the Implementation Project Process through to completion. An Initial Review is completed to schedule an on-site client meeting. Once the meeting date is set, the Implementation Project Manager travels with the VP to the new client site to gather information to begin the Implementation Process. Prior to the on-site client meeting, an Initial Review Meeting Agenda, a Request for Information, Letter of Authorization and Telecommunications BillManagement Services Account Team list is provided to the client.

During the on-site client meeting, a packet of information is provided to the client. The packet contains: a Welcome Letter, Implementation Flow, Review of Telecom Checklist, Review of Documentation gathered (per RFI), Review of Accounts Payable Checklist, Review of Documentation gathered (per RFI), Review of Coding Requirements and Question and Answers as needed. The meeting timelines are set on the Initial Review Meeting Agenda sheet.

After the on-site client meeting, an Implementation Plan is created. The plan is sent to the client for review and approval. The Implementation Plan is used as a guide to meet the timelines set for implementating new BillManagement clients at ProfitLine.

An Inventory and Master Account Listing is created by the Data Entry Department. An Inventory of the invoices received from the client is prepared. The next step is to prepare a Master Account Listing. The Master Account Listing is sent to the client for review and approval. The client frequently requests changes to the Master Account Listing. Once the Master Account Listing reaches final approval status, the client has a go-live date to send all invoices to ProfitLine. After the go-live date, Kathleen Amaya and Chris McGuire take over the client. The Implementation Project Manager forwards client questions to Kathleen and Chris after the go-live date.

I create a client notebook and folder. The folder contains the information received at the client meeting. I forward copies of vendor contracts to Helen Pinegar, Melinda Queen and Maggie Bedford. Any pertinent information regarding telecom contacts, accounts payable coding, client e-mail are filed on the folder.

On a weekly basis, the Implementation Project Manager contacts each client. The client contact is done via e-mail or telephone conversation. Each time I speak to a client, I make a detailed record of our conversation in the specific client notebook. Any change or updates to the Implementation plan are sent to the client for review on Friday.

Duties and Responsibilities: (list primary tasks first, "Wt %" reflects amount of time devoted to that particular activity)

	Creating, Updating, Following the Implementation Plan. This involves weekly client contact, via telephone and e-mail. Record each telephone conversation in the client notebook by making detailed notes of the items discussed. Following up with the client on outstanding issues, i.e. forwarding a network diagram to ProfitLine. Providing status updates on each client to Yvonne Blankenship.	Wt% 50
	Creating the new BillManagement client notebook and folder. Keeping updated notes in the client notebook regarding client contact. Printing and filing any e-mail received from the client throughout the week. Forwarding contact copies to Helen Pinegar, Melinda Queen and Maggie Bedford.	Wt% 15
	Data Entry follow up — status on completing the Master Account Listing and status on changes to the Master Account Listing. Forwarding any pertinent e-mail that was sent directly to Jennifer Herlitzka rather than clientname@profitline.com.	Wt% 35

Requirements: 

Ability
Must possess excellent communication and organizational skills.

Experience
Three or more years hands-on experience with personal computers and Microsoft Office software.

Education

Job Knowledge:

Attendance and Punctuality
Uses company time conscientiously. Arrives and leaves workplace at the proper time. Gives proper advance notice and arranges to complete tasks in the case of unforeseeable absence. Displays flexibility in adjusting to work priorities to meet current and long-term needs.

Communications
Communicates thoroughly, effectively, and attentively with an individual or with a group. Communicates ideas and opinions in a clear, concise manner verbally and in writing. Provides complete, reliable, and prompt information to others and shares information to achieve objectives. Maintains a positive work attitude and is flexible enough to respond to changing situations or requirements on team projects.

Internal/External Customer Contact
Determines and analyzes the problems and requirements of internal and external customers. Develops and maintains good working relationships with internal and external customers. Correctly identifies problems that internal or external customers may have and identifies potential solutions to these problems

Documentation
Follows and develops effective documentation systems and keeps accurate records. Conscientiously records technical data from systems and knows what the key details are and how and when to document them. Prepares reports which meet technical requirements and require minimum revisions during review process. Processes paperwork quickly, accurately, and with close attention to detail.

How To Apply:
E-mail resume and salary history to jobs@profitline.com or fax to 858-452-6998. Attach a Microsoft Word or ASCII version of your resume and include the title, "Implementation Project Manager", in the subject line.